Shipping Policy

Last updated: August 12 2026

We ship Grummies Superfood Gummies Australia wide from our warehouse in Melbourne.

Shipping costs

Subscription orders ship free. Every subscription order, including your first, is delivered at no cost within Australia.

One off orders are charged a flat rate of $9.95, shown at checkout before you pay. The rate is the same regardless of where in Australia you are.

We do not currently ship outside Australia.

Dispatch

Orders placed before 11am AEST or AEDT on a business day are dispatched the same day. Orders placed after that, or on a weekend or public holiday, are dispatched the next business day.

Subscription orders are dispatched on the same schedule, timed so your next pouch arrives before your current one runs out. You will receive an email with tracking as soon as your order leaves us.

Delivery times

Once dispatched, delivery usually takes:

These are estimates provided by our carrier, not guarantees. Delivery times can be longer during sale periods, public holidays, and the December period, and can be affected by weather, carrier delays, and other events outside our control.

Tracking your order

You will receive a confirmation email when you order and a second email with a tracking link when your order is dispatched. Tracking can take up to 24 hours to show movement after you receive the link.

If your tracking has not updated for more than [5] business days, contact us at hello@grummies.com.au and we will chase it up with the carrier.

Delivery addresses

Please check your address carefully before you order. We are not able to take responsibility for parcels delivered to an incorrect address supplied at checkout.

If you need to change the address on an order that has not yet been dispatched, email us as soon as possible and we will update it if we can.

For subscriptions, you can update your delivery address at any time in your account. Address changes apply to your next order if made before that order is processed.

We deliver to residential addresses, business addresses, and PO boxes and Parcel Lockers.

If nobody is home

Our parcels fit in a standard letterbox where possible. If the parcel does not fit and nobody is available, the carrier will either leave it in a safe place or leave a card with collection instructions for your nearest collection point.

Lost or damaged parcels

If your tracking shows delivered but the parcel has not arrived, please check with others at the address and look for a carrier card, then contact us within 7 days.

If a parcel is confirmed lost in transit, we will resend your order at no cost to you. If your order arrives damaged, contact us with a photo and we will replace it. Full details are in our [Return and Refund Policy].

Nothing in this policy limits your rights under the Australian Consumer Law.

Questions

Email hello@getgrummies.com.au. We respond within 2 business days, Monday to Friday, 9:00AM to 5:00PM AEST.