Return and Refund Policy

Last updated:  August 12, 2026

We want you to feel good about trying Grummies. This policy explains when you can get a refund, how to request one, and what happens next.

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. The rights described below are in addition to those guarantees, not a replacement for them.

Our 30 day guarantee

If you are not happy with your first order of Grummies Superfood Gummies, contact us within 30 days of delivery and we will refund it.

The guarantee applies to your first order only, whether that order was a subscription or a one off purchase. It applies once per customer and per household.

You do not need to send the pouch back. Please do not post opened food products to us. Once your refund is approved we will ask you to dispose of or keep the remaining product.

Refunds under the guarantee cover the price you paid for the product. Original shipping charges, where they were paid, are not refunded.

Damaged, faulty, or incorrect orders

If your order arrives damaged, if a pouch is faulty, or if you received the wrong item, contact us within 7 days of delivery with your order number and a photo of the product and packaging.

We will replace it or refund it, whichever you prefer. You will not be charged for return postage, and in most cases we will not ask you to return the item at all.

If a product turns out to have a major failure under the Australian Consumer Law, you can choose a refund or a replacement regardless of the timeframes above.

Change of mind

Because Grummies is a consumable food product, we cannot accept returns of opened pouches for change of mind reasons. This is a food safety and hygiene requirement, not a preference.

If your pouch is unopened and still sealed, contact us within 30 days of delivery. We will accept the return provided the product is in its original condition with the seal intact and is not close to its best before date. Return postage for change of mind returns is at your cost, and we recommend a tracked service because we cannot process a refund for a return we do not receive.

Once we have received and inspected the return, we will refund the product price. Original shipping charges are not refunded.

Subscriptions

You can pause, skip, or cancel your subscription at any time from your account, with no cancellation fee.

Changes need to be made before your next order is processed. Once an order has been dispatched we are not able to cancel or refund it for change of mind, although the 30 day guarantee and the damaged or faulty terms above still apply.

If a subscription order was charged in error, or you were charged after cancelling, contact us and we will refund it in full.

Orders that do not arrive

If your tracking shows delivered but you have not received your parcel, check with anyone else at the address and look for a card from the carrier, then contact us. If a parcel is confirmed lost in transit we will resend it at no cost to you.

We are not able to take responsibility for parcels delivered to an incorrect address supplied at checkout. Please double check your address before ordering.

How to request a refund

Email hello@getgummies.com.au with:

1. Your order number
2. Your name and the email address used at checkout
3. What went wrong, and a photo if the product arrived damaged or faulty

We respond within 2 business days, Monday to Friday, 9:00AM to 5:00PM AEST.

Refund timing

Approved refunds are processed to your original payment method within 5 business days. Depending on your bank or card provider, the funds can take a further 3 to 10 business days to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us and we will follow it up.

Wholesale and stockist orders

This policy applies to purchases made through grummies.com.au by consumers. Wholesale and stockist orders are governed by the terms of the relevant supply agreement.

Contact

Should you have any questions about our Return and Refund Policy, please email us at hello@getgrummies.com.au.